Returns & Refunds

A refund is permitted only in the same country of purchase. Our returns policy entitles you to a refund for any item that’s bought online, within 35 days for a full price item and within 14 days for a sale item with a valid receipt. For a refund, items must be unused, returned in the original packaging and in re-saleable condition. You will be refunded in the same method you originally used for all prepaid transactions.

To return your items under our refund policy, you can return the item/items free of charge to any of our Marks & Spencer stores in the region alternatively please call our contact center who will arrange a pick-up of your item/items from your residence for a fixed charge of OMR 3.(delivery T&C’s apply)

Exclusions from the policy

The following items are excluded from our returns policy:

It’s in our customer’s best interests that the following products are not refunded for hygiene reasons: perishable items (food and drinks), earrings, beauty & branded beauty (including toiletries), duvets, pillows, mattress & pillow protectors, bra accessories, stick-on bras, other personal hygiene items including underwear and any products with a hygiene seal, where the seal is broken.

If you paid using your debit or credit card, your refund will be credited to the same card. This will take 4-5 working days depending on your bank or card issuer’s policy.

If you paid using Blue Wallet, your refund will immediately be credited back to the same Wallet.

If you paid using Blue Prepaid, you will receive the refund amount in a new Blue Prepaid eCard, which we’ll email to you including the card number and PIN.

Full-priced items may be returned within 35 days of purchase. Sale items may be returned within 15 days of purchase. All items to be returned must be unused. The original box or bag is not required, but the items must be securely packaged.

Orders placed before 1st August 2024:
We’re really sorry to hear that you’ve received an item that’s not in perfect condition.

If your item is damaged/faulty we will provide a replacement (depending on stock availability) or a refund based on your preference.

To help us get this fixed for you, please send a picture of the product or packaging, clearly showing the fault you’ve noticed, to mailto:[email protected]. Please also include the following detail so we can help:

Your name
Your order number
Product name and code (the product name and code can be found on your order confirmation email) A description of the fault
Your preference for a replacement item or refund

Orders placed after 21st August 2024:
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. We’ll provide a refund for damaged/faulty items. To start the process, please visit any of our stores to return the item. If you want it collected from your home, please call Customer Service to arrange courier collection and get your refund process started..